Compatibility Concerns

If the floor mats do not match your vehicle model, this may be due to unclear accessory year descriptions during model transition periods. To resolve this:

· Contact service@wennebird.com with:

o Your order number.

o Vehicle model information.

o A detailed description and photos of the mismatched floor mats.

· We will promptly provide a free replacement or address the issue based on your preferences.

Quality Concerns

If you encounter quality issues with your floor mats during use:

· Contact service@wennebird.com with:

o Your order number.

o Photos of the problematic product.

· We will arrange a free replacement or a partial refund as soon as possible.

Damage During Transit

If your floor mats arrive damaged:

· Contact service@wennebird.com immediately after receiving the product with:

o Your order number.

o Photos of the damaged goods.

· We will verify the situation and provide a satisfactory solution, such as a free replacement or refund.

Exchanges

To exchange an item:

1. Return the original item following the return process outlined above.

2. Once the return is accepted, place a new order for the desired item.
This ensures the fastest way to receive the correct product.

Refunds

· Once we receive and inspect your return, we will notify you via email about the approval status of your refund.

· If approved, your refund will be processed to your original payment method within 10 business days.

· Note: It may take additional time for your bank or credit card company to process and post the refund.

· If more than 15 business days have passed since the refund approval and you have not received it, please contact us at service@wennebird.com.

How to Contact Us

For any questions, concerns, or to initiate a return, warranty claim, or exchange, please reach out to our customer service team:

· Email: service@wennebird.com

· Response Time: We aim to respond within 24-48 hours.