Refund policy
Last updated: September 13, 2026
1. 30-day returns
You may request a return within 30 days of receiving your item, subject to the conditions and exceptions below.
To qualify for a standard return, the item must be:
- Unused and unworn.
- In its original condition.
- Returned with its original packaging and accessories.
- Accompanied by a receipt or other proof of purchase.
These standard return conditions do not limit your rights regarding damaged, defective, or incorrect items, or any mandatory rights under applicable law.
2. In-stock and Amazon-fulfilled items
In-stock products, including eligible items fulfilled from Amazon inventory in the United States, are subject to the standard return conditions in this policy.
A 1-Pc set is not considered custom or made to order solely because of its set size. Eligible in-stock 1-Pc sets may be returned under the same conditions as other eligible in-stock products.
For purchases made on our website, please contact WENNEBIRD to arrange your return and confirm the correct return instructions, even if your package was delivered by Amazon.
3. How to request a return
Before sending any item back, email service@wennebird.com with:
- Your order number or proof of purchase.
- The item and option you wish to return.
- The reason for your return.
- Photos showing any damage, defect, or incorrect item, where applicable.
Once your return is approved, we will provide the designated return address and detailed instructions, along with a prepaid return shipping label if applicable.
Please do not send items to the address printed on the package unless we confirm that it is the correct return address.
Returns sent without prior authorization will not be accepted under our voluntary 30-day return policy. This does not restrict any statutory right of withdrawal or other mandatory consumer rights.
4. Return shipping
We will confirm the applicable return shipping arrangements and whether a prepaid label is provided when we review your request.
Please follow the return instructions provided by our team and retain your shipping receipt and tracking information until your return has been completed.
5. Damaged, defective, or incorrect items
Please inspect your order upon delivery. If an item is damaged, defective, or different from what you ordered, contact service@wennebird.com promptly with your order number, a description of the issue, and relevant photos.
We will assess the issue and help arrange an appropriate resolution, such as a replacement or refund, as applicable.
The exclusions for custom, made-to-order, or final-sale items do not remove your rights regarding defective, damaged, or incorrectly supplied goods.
6. Custom and made-to-order items
Items specifically identified as custom or made to order are not eligible for change-of-mind returns or refunds once production has begun, except where required by applicable law.
This restriction applies to the specific custom or made-to-order option purchased. It does not automatically apply to every 1-Pc set or to every item of a particular color.
If you need to request a cancellation or change, contact us as soon as possible so we can check the production status. Changes or cancellations may not be possible after production has started.
If a custom or made-to-order item arrives damaged, defective, or incorrect, please contact us as described above.
7. Discounts and other non-returnable items
Regular discounts, promotional prices, clearance pricing, and coupon use do not by themselves make an item non-returnable. Eligible discounted items remain subject to our standard 30-day return conditions.
Under our voluntary return policy, the following items are not eligible for change-of-mind returns:
- Items clearly marked “Final sale — non-returnable” before purchase.
- Gift cards.
- Personal care items, where applicable, for hygiene reasons.
- Hazardous materials, flammable liquids, or gases.
A sale badge, crossed-out price, promotional offer, or clearance label alone does not mean an item is final sale.
These exclusions are subject to applicable law and do not affect mandatory rights concerning defective or incorrectly supplied goods.
If you are unsure whether your item qualifies, please contact us before purchasing or returning it.
8. Exchanges
We do not offer direct exchanges.
To obtain a different item or option, request a return for the original item and place a separate order for the replacement. Return eligibility is subject to this policy.
9. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund.
Your bank or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since approval and you have not received your refund, please contact service@wennebird.com.
10. Statutory consumer rights
Nothing in this policy excludes or limits any consumer rights that cannot be excluded or limited under applicable law.
European Union right of withdrawal
Where EU consumer law applies to your purchase, you generally have the right to withdraw from an eligible online purchase within 14 days of delivery without giving a reason.
Statutory exceptions may apply, including goods made to your specifications or clearly personalized. Selecting a standard vehicle fitment, set size, or color does not by itself establish that this exception applies.
Any applicable statutory withdrawal rights, return conditions, and refund deadlines take precedence over conflicting provisions of our voluntary return policy.
11. Contact information
For return requests, refund updates, or questions about this policy, email service@wennebird.com.
Please include your order number so we can assist you efficiently.
For our customer support schedule, including U.S. Pacific Time equivalents, please see our Contact Information.