Contact information
Customer support
For questions about your order, product compatibility, shipping, or after-sales support, email service@wennebird.com.
Our team typically responds within 1–2 business days, based on the support schedule below.
Business hours
Our customer support team operates Monday–Friday, 9:00 AM–6:00 PM Beijing Time (UTC+8), excluding public holidays observed by our team in China.
Equivalent hours in U.S. Pacific Time:
- During daylight saving time (PDT, UTC−7): Sunday–Thursday, 6:00 PM–3:00 AM the following day.
- During standard time (PST, UTC−8): Sunday–Thursday, 5:00 PM–2:00 AM the following day.
Each Pacific Time support shift starts on the day listed and ends the following morning.
You can email us at any time. Messages received outside our support hours will be reviewed during our next working period.
How we can help
To help us assist you efficiently, please include:
- Order inquiries: Your order number and the email address used at checkout.
- Vehicle compatibility: Your vehicle year, make, model, and relevant configuration, such as seating layout, cab style, or drivetrain.
- Product or delivery issues: A description of the issue and relevant photos, where applicable.
Please do not include payment card details or passwords in your email.
Returns and shipping questions
For return requests, please review our Return & Refund Policy and contact us before sending an item back. We will confirm the designated return address and instructions.
For shipping origins, processing times, and delivery estimates, please review our Shipping Policy.