Shipping policy

 

Shipping Policy

 

 

 

 

Order Processing

 


All orders are processed within 1–2 business days after payment confirmation.


Once your order has shipped, a confirmation email containing tracking information will be sent to the email address provided at checkout.

 

 

 

Shipping Options & Estimated Delivery Times

 

 

  • U.S. In-Stock Items (2-Pc & 3-Pc Sets)

    Shipped from our U.S. warehouse with an estimated delivery time of 5–7 business days.

  • Made-to-Order Items (1-Pc Sets)

    Custom produced and shipped from our factory in China.

    Estimated delivery time is 30–40 days, including manufacturing and transit.

 


All delivery timeframes are estimates only and may vary due to factors beyond our control, including weather conditions, public holidays, carrier delays, or customs clearance.

 

 

 

Shipping Fees

 


All orders shipped within the United States include Free Standard Shipping.

No additional shipping or handling fees will be charged unless otherwise stated.

 

 

 

Shipping Destinations

 


At this time, we ship within the United States only.

International shipping options will be announced on our website when available.

 

 

 

Order Tracking

 


Once your order ships, you will receive an email with your tracking number and a link to track your shipment.


You may also log into your WENNEBIRD account to view the latest order status.

 

 

 

Delays & Exceptions

 


While we strive to meet estimated delivery times, shipping may be delayed due to circumstances such as:

 

  • Severe weather conditions

  • Public holidays

  • Carrier disruptions

  • Customs inspections (for made-to-order items)

 


If a significant delay occurs, we will notify you via email as soon as possible.

 

 

 

Contact Information

 


If you have any questions regarding shipping or delivery, please contact us at:


Email: service@wennebird.com

Our customer service team typically responds within 24–48 business hours.