Shipping policy
Shipping destinations and fees
We currently ship within the United States. Standard shipping is free unless otherwise stated at checkout. Any applicable shipping charges will be displayed before you place your order.
Order processing
Orders are generally processed within 1–2 business days after payment confirmation. Processing does not mean that a made-to-order item has finished production or shipped.
Shipping options and delivery estimates
Shipping origin and delivery time depend on the specific vehicle configuration and set option you select, along with available fulfillment inventory. Set size and color alone do not determine whether an item ships from the United States or is made to order.
Amazon-fulfilled items
Eligible items are fulfilled from available Amazon inventory in the United States. Where available, the Amazon delivery module displays an estimated delivery date for your selected item and delivery destination.
Availability and delivery estimates may change before you place your order. The made-to-order delivery estimate below does not apply to items confirmed for fulfillment from U.S. Amazon inventory.
Made-to-order items
Items identified as made to order are produced and shipped from China. Estimated delivery is 30–40 calendar days from order confirmation, including production and transportation.
Please review the delivery estimate for each made-to-order item before placing your order. If you need delivery by a specific date, contact us before purchasing so we can help you assess the available options.
Items requiring fulfillment verification
If the shipping origin or delivery estimate for your selected item is not confirmed, please contact service@wennebird.com before ordering. We will help verify availability and the expected delivery timeframe.
Orders with different fulfillment types
If your order includes both Amazon-fulfilled and made-to-order items, they may ship separately and arrive on different dates. The 30–40 day estimate applies only to the made-to-order items in your order.
Order tracking
Once your shipment is dispatched, tracking information will be sent to the email address provided at checkout. If your order ships in multiple packages, you may receive separate tracking details for each shipment.
You can also check your order status using the link in your order confirmation email.
Delays and exceptions
All delivery timeframes are estimates, not guaranteed arrival dates. Severe weather, public holidays, carrier disruptions, or customs inspections may affect delivery.
If we become aware of a significant delay affecting your order, we will contact you using the contact information provided at checkout.
Contact us
For questions about shipping, availability, or delivery, email service@wennebird.com. Please include your order number if you have already placed an order.
Our customer service team typically responds within 1–2 business days.